What to know
Limit additional flow and call the on-call line.
When wastewater is backing up, stop using affected fixtures and limit water use elsewhere where practical. Keep people and pets away from the affected area and avoid direct contact with wastewater.
Call the 24/7 on-call number and describe which fixtures are involved, whether the backup is active, and when it began. The condition may require clearing, inspection, or further coordination depending on what the line shows.
Key takeaways
- Immediate steps that can limit additional wastewater flow
- Details to share when calling for emergency service
- Why an urgent backup may require cleaning, inspection, or further repair coordination
What to pay attention to
- Wastewater at a floor drain
- Several stopped fixtures
- An overflowing toilet
- Water returning through a lower fixture